📜Novelkart –
Effective Date: 15/08/2025
At Novelkart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our E-Commerce Electronics Online Store and related services, including transactions made through PhonePe Payment Gateway.
1. Information We Collect
When you use Novelkart, we may collect the following types of information:
- Personal Information: Name, email address, phone number, billing/shipping address.
- Payment Information: Limited payment details such as transaction ID, UPI ID, or masked card details processed securely by PhonePe. (We do not store your full card or bank details.)
- Order Details: Products purchased, order history, delivery preferences.
- Technical Information: IP address, browser type, device details, cookies, and usage patterns.
2. How We Use Your Information
Your information may be used for the following purposes:
- To process and deliver your orders.
- To facilitate secure payments via PhonePe Payment Gateway.
- To send important updates such as order confirmations, delivery updates, or policy changes.
- To improve our website, services, and user experience.
- To comply with legal and regulatory requirements.
3. PhonePe Payment Gateway
- All payment transactions are securely processed through PhonePe.
- Novelkart does not store sensitive financial details such as card numbers, CVV, or bank credentials.
- PhonePe follows strict encryption and security protocols to safeguard your payment information.
4. Data Protection & Security
- We use industry-standard security measures (SSL encryption, firewalls, access controls) to protect your data.
- Only authorized personnel have access to customer information.
- While we take all precautions, no online system can guarantee 100% security.
5. Sharing of Information
We do not sell, trade, or rent your personal information. However, we may share data with:
- Service Providers: Courier partners, payment gateway providers (PhonePe), and IT service providers.
- Legal Authorities: When required by law or for fraud prevention.
6. Cookies & Tracking
- Our website uses cookies to enhance browsing, remember preferences, and analyze traffic.
- You can choose to disable cookies through your browser settings, but some features may not work properly.
7. User Rights
You have the right to:
- Access, update, or delete your personal information.
- Request a copy of the data we hold about you.
- Opt-out of marketing communications at any time.
8. Changes to This Policy
Novelkart reserves the right to update or modify this Privacy Policy at any time. Changes will be notified on our website with the updated “Effective Date.”
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Novelkart –
📧 Email: support@novelkart.com
📞 Phone: +91 7746055011
🌐 Website: www.novelkart.com